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first
second
and 3rd!!! WOOOOT HAHAHAHA IM SUCH A TROLL!!!
nah, you just suck.
d oyou not realise i just did that for the reaction, you disapoint me by not flipping out
No No No, you have to turn it off and back on again first
Mr. Scott, the Miracle Worker! We love ya and miss ya, Scotty!
and if that doesn’t work?
Is it definitely plugged in ?
Could always just switch the polarity. That always works.
If you don’t mind flying backwards.
Reverse the polarity of the neutron flow *nods*
neutrons cannot flow, if they did, the atom would be changing to a different element. yay for you!
Well, then, they’re not doing their jobs properly. Tech support is a customer service field – they know this going in. As someone who has worked in a customer service capacity for a few years now, I can tell you that, for the most part, you just have to grin and bear it.
The people who come through my store/call us on the phone are just normal people. Normal people who are, sometimes, at the end of their rope. They don’t need yet another human being treating them like crap.
That being said, there are customers who cross the line. When that occurs, they fully deserve some sort of comeuppance, but it is totally and completely inappropriate for a customer service employee to treat a customer disrespectfully because of how other customers have treated them in the past.
They’re being paid to help people, they need to do their jobs and get over it.
Some of us do “in-house” tech support. It’s always wearing when you get the same @sshat with an attitude problem phoning with the same “problem” for the 4th or 5th time that week.
Good. Can you tell that to customers too?
Retail workers and customer service reps are people also. They have home lives and they have bad days. They are there to assist you but are not your slaves. They have very little power in the hierarchy and do not deserve to be spoken down to, b*tched at, yelled at or assaulted because you can’t have your way.
How about we all treat each other with courtesy?
I know a customer service rep who had to go right back to work after a family member’s funeral. She was under a lot of stress and was being chewed out unfairly by some lady who was having power trouble before a barbecue and it had been going on for hours. The rep said something like “Please give me a break, my brother just died last week” and the woman on the phone actually said “Well I hope he died a slow and painful death.”
I never said anything about a comeuppance. It’s just the attitude. You’ll get help from IT, you just have a high chance of it being delivered in a condescending manner simply because they’re used to dealing with morons who fail to familiarize themselves with their own computers.
Yup, I got this kind of attitude last time I called tech support. They treated me like a moron who didn’t know how to use her computer . . . then eventually they admitted that several other users were reporting the same problem and that the problem was actually on their end.
I’m not the only one who read it in his accent am I?
Canadian?
I can see how he could fool North Americans, but that is not a real Dundonian accent* and never was.
*In case anyone forgot, I am Scottish.
HE DOES THAT IN 3 DAYS?
“And if that doesn’t work, try switching it off and on again” – Every time i read or hear something like this, i remember The IT Crowd ^_^
“Its plugged in?” “Try to turning it off and on again”
that shows da bomb! i watch it from america via netflix
And blow in it.
I’M GIVIN’ ‘ER ALL SHE’S GOT, CAPTAIN!
What I love about tech support is that they always escalate at least twice before I get someone who knows more about the problem than I do. I know those first few levels are for people who don’t RTFM, but couldn’t there be an express lane for people who aren’t either lazy or stupid?